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Website Care & Maintenance

Focus on your business, not the maintenance of your website

A successful website needs ongoing care to keep software up to date, security tight and performance at it's best.

Most business owners don't have the time or technical expertise to spend hours a week keeping their website's software up to date, backed up and secure.

Having a pro taking care of your website can alleviate countless headaches and save time & money if something goes wrong. Bugs and incompatibility issues that arise during updates can be handled quickly by a pro while you focus on your business. Our Care Plan clients also get some cool bonuses.

We keep you protected by performing software and plugin updates when they are released several times a month & making scheduled backups and security scans of your website.

We save you money by including free hosting, premium plug-in license fees and if something goes wrong, we'll fix it at no additional charge.

fact

WordPress is the best & most popular website platform powering 40% of the internet. But, this makes it the biggest target for hackers.

fact

Neglecting to keep your software up to date will eventually cause your site to break or get hacked.

Benefits of a Website Care Plan

Peace of Mind

We look after all the tech like backups, security, software updates and more and jump in if something goes wrong.

Save Money

Included hosting, plugin license fees, support time & discounted hourly rates save you money.

Help When You Need It

You've got a pro in your corner if you ever need help or have questions.

What You Get

Have peace of mind knowing there's a pro looking after your site 24/7. And if something goes wrong, we fix it at no additional cost. You'll also get some cool bonuses like free hosting, premium plugin licenses, email support, someone to make content edits for you (walk plan) and a monthly report outlining the work we've done plus website traffic stats, keyword rankings (walk & SEO plans) and a monthly sales report for e-commerce websites.

free hosting

If your website needs a good home, we include hosting.

monthly reports

Monthly reports outlining work done, site traffic, popular pages and SEO ranking reports.

content changes

Keep your site fresh by delegating content edits and enhancements available in the Walk plan.

security lockdown

42 point WordPress security lock down. We're not messing around.

premium plugins

Access to our premium plugin licenses including advanced forms & pop-ups.*

email support

All plans include email support, you can ask us anything anytime.

software updates

We keep your software up to date to prevent performance issues and security vulnerabilities.

daily backups

We keep scheduled daily backups of your entire website as a safety net if something goes wrong.

daily security scan

Scheduled daily security scans keep your site running smoothly and alert us if there are any vulnerabilities.

Website Care Plans at a Glance

Daily

Backups
Security Scans
Uptime Monitoring
Vulnerable Plugin Updates

Monthly

Plugin + Software Updates
Content Edits *
SEO Strategy **
Work Summary + Traffic Report
SEO Ranking Report *
Advanced SEO Report **

Bonuses

Free Hosting
Premium Plugin Licenses
Premium Email Delivery
Premium Spam Protection
Email Support
Discounted Hourly Rate

* available in Walk Plan, ** available in SEO Plan

Website Care Plan Pricing

Pick a plan that's right for you. No long-term contract. Cancel or switch plans at anytime.

$49

Maintain

Monthly

Maintain Your Website's Health

Free Hosting

Software Updates

Weekly Backups

Security Lock Down

Daily Security Scan

Uptime Monitoring

Premium Plugin Licenses*

Premium Email Delivery

Premium Spam Protection

Monthly Site Traffic Report

$99

Walk

Monthly

Maintain + Content Edits

Free Hosting

Software Updates

Daily Backups

Security Lock Down

Daily Security Scan

Uptime Monitoring

Premium Plugin Licenses*

Premium Email Delivery

Premium Spam Protection

Monthly Site Traffic Report

Monthly SEO Ranking Report

1 hour of content edits

$499

SEO Growth

Monthly

Maintain + SEO

Free Hosting

Software Updates

Daily Backups

Security Lock Down

Daily Security Scan

Uptime Monitoring

Premium Plugin Licenses*

Premium Email Delivery

Premium Spam Protection

Monthly Site Traffic Report

Monthly Advanced SEO Report

5 hours to carry out ongoing SEO strategy

* Premium Plugin Licenses include: Page Builder (drag and drop page builder to allow easy content editing by our clients), iThemes Security Pro (to prevent & monitor malicious activity), Gravity Forms (the top form builder on the market), ConvertPro (pop-up plugin for opt-ins and announcements), Site Ground's SuperCacher & Cloud Flare (site speed optimization), Postmark & CleanTalk (for email deliverability & spam filtering). Total value of these plugins is $460/year

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FAQs about our website care plans

Book your call to discuss your project, business and goals. Let's see if we're a good fit to help.

The monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover.

The whole purpose of our Care Plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by it’s side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

Glad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

If you have website requests that require more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. Quotes outside of your included care plan hours are billed at a discounted hourly rate. You may purchase additional hours directly online. If it's a large request, let's hop on the phone and talk it through so that we can send you a proposed estimate and timeline.

Yes! We include hosting as an option for all of our Website Care Plan customers at no additional cost. We work directly with Cloudways, a great managed WordPress hosting platform. You do not need to use our hosting to be on a Website Care Plan.

If your website uses premium plugins that are not in our list of licenses we cover for you, then you will be responsible for renewing your licenses so we can keep your website up to date. We will alert you if you have any licenses about to expire. If you are a new client, we will advise as to any premium license requirements in your Website Evaluation.

Yes! As long as your website was built on WordPress.

All websites must have a clean bill of health before joining, so we require new clients to have a Website Evaluation for an additional fee. This prepares your site for a Care Plan and allows us to  become familiar with your website, how it was built, and any potential issues that can arise. With the evaluation, we will take a full backup and perform all the software updates and monitoring. Most importantly, we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan.

The Website Evaluation includes 2 hours of updates. If your website requires extensive work beyond this scope, we'll discuss options with you before any work is started.

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to hello@citydockdigital.com, and we will immediately stop the next payment.

Once you leave a care plan, you will be responsible for purchasing the licenses for any premium plugins we've included on your website, maintaining software updates and keeping backups yourself. We've grown attached to your website at this point like it was our own, so we'd hate to see it get neglected or worse, hacked.

How to Get Started

1

Book a Free Consultation

Schedule a 15-minute call to discuss your project, business and goals.

2

Get Your Free Quote

If we're a good fit to help, we may schedule a 2nd in-depth call or prepare a quote in a few days.

3

Let's Make it Happen

We'll transform your website into your best marketing tool to grow your business.