A successful website needs ongoing care to keep software up to date, security tight and performance at it's best.
Most business owners don't have the time or technical expertise to spend hours a week keeping their website's software up to date, backed up and secure.
Having a pro taking care of your website can alleviate countless headaches and save time & money if something goes wrong. Bugs and incompatibility issues that arise during updates can be handled quickly by a pro while you focus on your business. Our Care Plan clients also get some cool bonuses.
We keep you protected by performing software and plugin updates when they are released several times a month & making scheduled backups and security scans of your website.
We save you money by including free hosting, premium plug-in license fees and if something goes wrong, we'll fix it at no additional charge.
WordPress is the best & most popular website platform powering 40% of the internet. But, this makes it the biggest target for hackers.
Neglecting to keep your software up to date will eventually cause your site to break or get hacked.
Benefits of a Website Care Plan
Peace of Mind
We look after all the tech like backups, security, software updates and more and jump in if something goes wrong.
Save Money
Included hosting, plugin license fees, support time & discounted hourly rates save you money.
Help When You Need It
You've got a pro in your corner if you ever need help or have questions.
What You Get
Have peace of mind knowing there's a pro looking after your site 24/7. And if something goes wrong, we fix it at no additional cost. You'll also get some cool bonuses like free hosting, premium plugin licenses, email support, someone to make content edits for you (advanced care plan) and a monthly report outlining the work we've done plus website traffic stats and keyword rankings (SEO plans).
Daily Backups
We take scheduled daily backups of your entire website as a safety net if something goes wrong.
Security
Keep your site safe with security layers and daily malware scans.
Optimized Hosting
If your website needs a good home, most websites qualify for free hosting.
Support
All plans include email support, and some plans include dedicated monthly hours for small content edits.
Software Updates
We keep your software up to date to prevent performance issues and security vulnerabilities.
Premium Plugins
We share access to our core suite of premium plugin licenses.
Website Care Plan Pricing
Pick a plan that's right for you. No long-term contract. Cancel or switch plans at anytime.
Essentials
Includes everything to keep your site backed up, secure, and running.
Advanced
Includes everything from Essentials plus 1 hour of content edits
Pro
Includes everything from Essentials plus 3 hours of content edits
FAQs about our Website Care Plans
Book your call to discuss your project, business and goals. Let's see if we're a good fit to help.
The monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover.
The whole purpose of our Care Plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by it’s side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
Glad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.
If you have website requests that require more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. Quotes outside of your included care plan hours are billed at a discounted hourly rate. You may purchase additional hours directly online. If it's a large request, let's hop on the phone and talk it through so that we can send you a proposed estimate and timeline.
Yes! Hosting is included with our monthly Website Care Plans for websites under 5GB. This comfortably covers the needs of most small to medium-sized businesses. We work directly with SiteGround, a hosting provider officially recommended by WordPress. You do not have to use our hosting to be on a Website Care Plan.
If your website uses premium plugins that are not in our list of licenses we cover for you, then you will be responsible for renewing your licenses so we can keep your website up to date. We will alert you if you have any licenses about to expire. If you are a new client, we will advise as to any premium license requirements in your Website Evaluation.
Yes! As long as your website was built on WordPress.
All websites must have a clean bill of health before joining, so we require new clients to have a Website Evaluation for an additional fee. This prepares your site for a Care Plan and allows us to become familiar with your website, how it was built, and any potential issues that can arise. With the evaluation, we will take a full backup and perform all the software updates and monitoring. Most importantly, we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan.
The Website Evaluation includes 2 hours of updates. If your website requires extensive work beyond this scope, we'll discuss options with you before any work is started.
Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to hello@citydockdigital.com, and we will immediately stop the next payment.
Once you leave a care plan, you will be responsible for purchasing the licenses for any premium plugins we've included on your website, maintaining software updates and keeping backups yourself. We've grown attached to your website at this point like it was our own, so we'd hate to see it get neglected or worse, hacked.
Ready to get started?
It's time for your website to start working for you.